Currently we only offer standard shipping for orders under $49 and free shipping for order over $49 within Australia only.

Yes, we offer free standard shipping on all Australian orders over $49.

Standard shipping for orders under $49 within Australia is $9.95.

No, we currently do not ship to PO Boxes within Australia.

Once your order has been dispatched, you’ll receive a tracking number via email. You can use this to track your order’s progress via the relevant carrier's website. We are currently using Sendle as our logistics supplier of choice.

Standard shipping within Australia can take between 2-5 business days.

No, we currently do not offer international shipping.

While we strive to ensure your order arrives on time, delays can occasionally occur due to factors beyond our control, such as weather, high demand, or issues with the carrier. If your order is delayed, you can track its progress using the tracking number provided. If there are significant delays, please contact our customer service team, and we’ll be happy to assist you.

We process orders quickly to get them to you as soon as possible. If you need to change your shipping address, please contact us within 24 hours of placing the order. While we can’t guarantee changes after your order has been dispatched, we will do our best to assist you.

If your order is lost or damaged during transit, please contact us immediately. We will investigate the issue with the logistics carrier and work with you to resolve the matter. If the item is damaged, we may ask for photos to help with the claim process. We take pride in ensuring that your order arrives safely.

At the moment, we only offer shipping for online orders. We don’t have a physical store for pick-up. We attend local Sydney markets. Please check our locations webpage for where we will be selling at next.

Once your order is shipped, you will receive a shipping confirmation email with your tracking number. You can track your order via the logistics carrier’s website or by clicking the tracking link in your email.

Yes, during checkout, you can specify a different shipping address from your billing address. This is ideal if you’re sending a gift or ordering from a different location.